FAQ

Dealers

Can I order individual items from the Anniversary Set?
You must first order full set before you can purchase individual items.

Does my order have to be place on an official Pandora Order form?
Yes. To minimize mistakes and speed order processing, we ask that you place order on an official order form. The most current forms can be found on dealer log-in and include faxable and email-able versions.

How do I get a dealer login in? How do I change my existing log-in?
The Marketing Department at PANDORA maintains the dealer log-in database. You can contact them by calling our main office or email your name, store name, address, email, to marketing@pandora-jewelry.com.

Who do I talk to about upgrading to Silver/Gold Status?
Your Sales Rep has the most complete information on status upgrades.

What are the turnaround times and shipping times on Back Orders?
We are sending them out as fast as we can, but are limited by product inventory. The orders are filled automatically, in the order they were received. Unfortunately, it can take up to 3 weeks before Back Orders are filled.

How long are items kept on Back Order?
Back Orders are kept until they are filled. They are only deleted on the request of a store.

When will the fall beads be shipped?
You can expect to receive your fall bead orders mid-October.

Where can I find information about the pre-approved promotions for Trunk Shows?
The new Start Kit Documents that were recently mailed to your store have updated information about PANDORA Trunk Shows. The Dealer Area on our website also has the most updated Trunk Show Policies. If you have further questions, you may contact your sales rep. or the Sales Dept. at our PANDORA main office.

If a customer, of my store, wants to return a bracelet or bead that is broken and wants a replacement or repair, do I have to accept it?
It is at the discretion of your store if you accept the item as a return or not. So long as the reason for return is a manufacture defect, our returns department will replace or repair the item.

Can we still receive beads after they have been retired?
If a bead has been retired, we no longer have it in stock. Occasionally we will receive retired items in a return, processed by the Returns Department. If you are looking for a particular retired bead, please call PANDORA Customer Service. There is no guarantee that we will have the item.