How do I clean my jewelry?

How do I know which bracelet size will fit me?

How do I open the clasp on my bracelet?

The best way to open our bracelet clasps is by sliding your nail into the grove of the barrel clasp. The clasp will release open with slight pressure. PANDORA has also created the “Clasp Opener - Item 89000 PCZ.” Gently place the flower petal edge into the grove of the clasp and the clasp will gently open. They are also very useful in opening our clips.

How do I tie the leather cord necklaces?

What ring sizes are available?
Our rings are available in .5 increments from sizes 5.0- 9.5

What sizes of bracelets and necklaces are available?
Bracelets: 6.5” – 7.1” – 7.5” – 7.9” – 8.3” – 9.1”
Necklaces: 15.8” – 16.6” – 17.8” – 19.7”

What is the warranty on PANDORA?
Our warranty is for one year and covers anything that is a manufacturer defect. These include, but are not limited to clasp defects, loose bracelet threads, and missing gem stones. General wear and tear on a bracelet and improper cleaning are examples of things not covered by warranty.

Oxidized bracelets are specially treated to give them their dark appearance. As these bracelets are worn, exposed to water, and as the beads slide on them during daily wear, the finish may fade. This is not a defect of the oxidized bracelet line, just general wear and tear, and is not covered under warranty.

Where can one buy PANDORA?

There are more than 2,200 fine jewelry and gift stores throughout North America that sell PANDORA. Authorized retailers can be found using the “Store Locator” button on the official PANDORA website, www.PANDORA-jewelry.com. To use, simply enter a zip code and a search will automatically run a list of stores in that locale.

There are different categories of dealers that carry PANDORA. The dealer designation is based on the variety of products and breadth of selection offered to the consumer. For example, those who offer the full line of PANDORA jewelry are designated as “Gold” dealers, next is “Silver,” “White” and the “Match” dealer who exclusively sells PANDORA’s mix-and-match line.

PANDORA jewelry is sold around the world, in more than 8,000 retail locations and PANDORA Stores. By 2010, PANDORA will have more than 500 exclusive PANDORA Stores worldwide. For specific location information, visit our website www.PANDORA-jewelry.com. Using the “Store Locator” on our website, you can search for authorized PANDORA retailers in your area. Simply enter your zip code and a search will run automatically, finding stores near you.

How is the PANDORA charm bracelet different from other brands?

PANDORA charm bracelets use a patented threading system (U.S. Pat. No. 7,007,507), allowing charms to stay evenly distributed across the entire bracelet. Also unlike traditional charm bracelets, PANDORA charms are threaded in the center and can be easily twisted onto the bracelet by the wearer in any arrangement desired, without the need for soldering. The design allows for the charms to move freely and rotate slightly with the wrist’s movement, creating an eye-catching effect.

The bracelets can be personalized by the wearer through the addition of more than 600 charms, one for every unforgettable moment in a woman’s life. The charms are crafted entirely by hand using only 14K gold and sterling silver, some accented with precious stones. Several charms are handcrafted of famous Murano glass.

Where is the jewelry produced?

All of PANDORA’s jewelry is designed by its in-house designers in Denmark and then handcrafted at PANDORA Productions, its privately owned production facility. The factory employs more than 1,000 highly skilled goldsmiths and silversmiths to perfect every design into a beautifully treasured piece.

What other types of jewelry does PANDORA make?

PANDORA’s Danish-inspired design can also be found in its innovative collections of necklaces, rings and earrings. New collections are introduced quarterly. The most recent is mix-and-match earrings that can be customized by the wearer.

What does PANDORA jewelry cost?

PANDORA jewelry is an affordable luxury that can work within every budget. For example, charms range from $25 to $1,100, depending on whether they are crafted from sterling sliver or 14K gold and include precious gems. Rings also start at $25 and earrings are available from $35.

Are charms ever retired?

Yes, occasionally a charm is retired. In that case, the item is no longer produced. Sometimes, however, PANDORA receives a discontinued item in a return processed by its Returns Department. The best way to look for a retired charm is to call PANDORA Customer Service at 410-309-0200. There is no guarantee, however, that the item will be available.