Can I swim wearing my PANDORA Jewelry?
It is not recommended that you wear your PANDORA jewellery in salt or chlorinated water. The surface will become dull and uninteresting.
How do I care for my PANDORA items?
Add a drop of dishwashing liquid to lukewarm water and clean the jewellery with a small, soft toothbrush. The toothbrush is an excellent tool for jewellery with patterns which may otherwise be difficult to clean. If a piece of jewellery is very dirty, leave it in lukewarm water to soak for 10 minutes with a drop of dishwashing liquid. Rinse thoroughly with water.
PLEASE NOTE that pearls should not be submerged into water or come into contact with cleaning agents. Pearls should only be cleaned with a soft brush or a cloth.
DO NOT expose PANDORA jewellery to harsh chemicals as they can alter the appearance of your jewellery.
In addition to the above, a PANDORA cleaning cloth may be very useful, as it freshens up your jewellery if the surface has become dull.
Is PANDORA jewellery covered by a guarantee?
PANDORA jewellery items are covered under a 1-year PANDORA quality guarantee. PANDORA is happy to repair or exchange any items that are deemed faulty within this 1-year period. Manufacturer defects include clasp defects, loose bracelet threads and missing gems stones. General wear and tear on a bracelet and improper cleaning are not covered by the warranty.
Proof of purchase is required upon return of any faulty goods.
Oxidised bracelets and beads are specially treated to give them the dark appearance. The oxidisation does wear off gradually as bracelets are worn, exposed to water and the natural oils in the skin. Please be aware that this is not a defect and therefore this is not covered by the guarantee.
Is the guarantee still valid if I have copy brands on my PANDORA bracelet?
The above guarantee is deemed void if alternative brands are placed on PANDORA bracelets and necklaces. The PANDORA bracelet, for example, is specially designed to hold PANDORA beads and a number of alternate brands are too heavy for the chains. We also find that some other brands become caught on our chains or bracelets as the “screw on” mechanism is not as fine. Therefore, we would suggest that only PANDORA items are placed on our chains.
How often does PANDORA release new jewellery?
A new jewellery collection is released every spring and autumn. In future PANDORA will also be designing limited release collections such as the current 25th Anniversary Collection which will be available till the end of 2008.
Is there a PANDORA “signature” to prove that my jewellery is a true PANDORA?
Most PANDORA jewellery items are now marked with the letters ‘ALE’ followed by 925ss on silver items and the numbers 585 on gold items.
What sizes are PANDORA rings available in?
PANDORA complementary rings are available in 1.0 increments from size 50 European to size 60 inclusive. Your jeweller will be able to assist you with correct sizing for all of our rings.
What bracelet sizes are available?
Bracelets are available in sizes 17, 18, 19, 20, 21 and 23 cm. Bracelet lengths are measured from end to end including the clasp.
What makes PANDORA Jewellery so unique?
- The clasp on the PANDORA bracelet appears as a bead when closed, creating a seamless effect, which is integrated into the bracelet.
- The beads are screwed on to the bracelet, for security as well as aesthetics. When the bracelet is unclasped the beads will not fall off.
- The PANDORA bracelet is divided into 3 sections which can be separated by fixed beads. This allows beads to be evenly distributed around the bracelet.
- The PANDORA Jewelry concept allows one to choose either sterling silver, oxidised (darker) silver, gold, or a combination of gold and silver, which creates very different looks - all of them classic and elegant and very individual.
- The PANDORA bracelet has a fully coordinated range of matching jewellery. The beads are a part of matching stories, which include necklaces, rings and earrings.
- PANDORA Jewelry is a well established international brand with approximately 85% of the market share, in countries where it is available.
Where can I buy PANDORA Jewellery?
PANDORA is sold through a network of retailers around the globe. In order to find a retailer that is most conveniently located to you, please have a look on our website and go to the “store locator”. This will provide you with a complete listing of stores within Australia and New Zealand.
Is PANDORA involved in any national and international fundraising activity?
PANDORA Jewelry is committed to assisting a number of charitable organizations. We are very proud of our involvement with these charities and will continue to work to support people in need.
PANDORA Jewelry is particularly pleased to be involved with the ongoing campaign to support the National Breast Cancer Foundation. Our pink ribbon beads and earrings are available for purchase all year round and for each item sold PANDORA will donate 15% of the retail cost to the National Breast Cancer Foundation to support the association in their goal to eradicate breast cancer through research, education, screening and treatment.
We are thrilled to see a large number of our stores are actively supporting this campaign thereby creating awareness in the local community.
We are pleased to announce that from our sales activities in 2007, we have helped to raise a staggering $70,000 for this very worthy cause.
In addition to this, PANDORA has also supported a number of events raising funds for Diabetes, Ovarian Cancer, Young Women in need, Special Olympics, Childhood Leukemia and Autism to name a few.